Why Your Synology API Login Returns 401 With the Correct Password

You set up Synology’s Office Suite API, you send your credentials, and you get:

{"error":"Unauthorized"}

You then verify the password by logging into DSM with it — works fine. You retype it, you try HTTP instead of HTTPS, you wonder whether the account needs a permission you can’t find. All of it is wasted motion, because on this API a 401 with a correct password has exactly two causes, and neither of them is the password.

Cause 1: the host field must be a name with a certificate the container accepts

The API is self-configuring: you tell it which DSM to authenticate against, on every sign-in call.

curl -s -X POST http://<api-host>:8791/spreadsheets/authorize \
  -H 'Content-Type: application/json' \
  -d '{"username":"acct","password":"pw","host":"192.168.1.1:5001","protocol":"https"}'

{"error":"Unauthorized"}

The proxy performs its own TLS handshake with that host. A bare IP address usually presents a certificate issued for a hostname, so the handshake fails — and a failed handshake is reported as Unauthorized, identically to a wrong password. Nothing in the response hints at TLS.

Same request, same credentials, host changed to a name with a valid certificate:

-d '{"username":"acct","password":"pw","host":"cloud.example.com","protocol":"https"}'

{"token":"eyJhbGciOi...","host":"cloud.example.com"}

That is the whole fix. Rule: the host value must be an FQDN whose certificate the container will accept, with the port included if it isn’t the default for the scheme.

Cause 2: two-factor authentication can never work here

The second cause is structural. The sign-in schema has four fields and no one-time-code field:

AuthorizationBody:
  properties:
    username: {type: string}
    password: {type: string}
    host:     {type: string}
    protocol: {type: string}

No OTP, no app password, no device-token exchange. An account with 2FA enabled returns 401 on every host, with every correct password, forever. Use a dedicated service account with 2FA off, scoped to the folders it needs.

Telling them apart in three commands

Don’t guess — separate the two in under a minute.

1. Is the host reachable and serving a valid certificate for that name?

curl -sS -o /dev/null -w '%{http_code} %{ssl_verify_result}\n' https://cloud.example.com/

A non-zero ssl_verify_result points at cause 1. (From a machine that trusts the cert, the same command returns 0.)

2. Does the API answer at all, and does it reject garbage the same way?

curl -s -o - -w '\n%{http_code}\n' -X POST http://<api-host>:8791/spreadsheets/authorize \
  -H 'Content-Type: application/json' \
  -d '{"username":"nobody","password":"wrong","host":"cloud.example.com","protocol":"https"}'

{"error":"Unauthorized"}
401

Same output as your failing call — which is the point. It proves the service is alive and that 401 is its generic answer for every authentication failure, TLS included. A container that is down gives you a connection error, not a 401, so this also rules out “the API isn’t running”.

3. Does an account with 2FA off succeed against the good host? If a non-2FA service account works and your admin account doesn’t, you have cause 2.

The related trap: a 401 that appears weeks later

The token you get is a JWT valid for 28 days, but it’s bound to a DSM session. A DSM restart, or a forced logout of that account, invalidates it early. So a 401 on a call that worked yesterday means “re-authenticate”, not “my credentials changed” — check the token’s age before you go looking for a config regression.

And once you’re in, don’t confuse the next wall with this one: 403 Permission denied means the file exists but the account can’t have it (usually a file sitting in a personal My Drive home folder, unreachable by any other DSM account), while 404 Spreadsheet not found means the ID is wrong. Different problems, different fixes.

The full setup — the container, the compose file, the working calls, and the four traps I hit getting there — is in The Synology Spreadsheet API Is a Container, Not an API Endpoint.

I build self-hosted integrations and internal tools for small businesses in Malaysia — WhatsApp or email. More at hoelee.com.